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FAQ

If you are not registered, you will be directed to your “My Account” after you put in the Email ID and Password. The same credentials can be used by you to log in to your “My Account” in future.

We would love to have you with us as a registered customer to save the hassle of entering the details every time you shop with us. However, for quick order placement you may skip the registration process and place the order by going through the following steps:

  1. Select the item and add it to shopping bag
  2. Click on "Proceed to checkout"
  3. Enter the details in "Billing Address"
  4. Select desirable mode of payment and proceed with order placement.

At the top right corner of our Website you will see an option to "Log In".

Click on it and you will be guided to the "Customer Login" pop up.

Else, you may click here and enter the registered email address and password to proceed with account login.

Once you log in to your account, you can select the tab "Account Dashboard" from left navigation panel, which will allow you to make changes to your account details. You may edit your profile, change the password and even add any address in case you wish to do so.

In the home page on top right corner, you can click on the option “Log In” which would bring a pop up on screen reflecting:

1- New to Benzerworld?

Register and start your fashion journey to get

  • Offers & updates on fresh Indian fashion trends.
  • Seamless sync of wish list on all devices.
  • Faster browsing and checkout while you shop.
  • All your orders & status updates in one place.

If you are already registered, then you will see the message on screen as:

2- You are already registered.

Click Here to get your password and access your account.

In case you have forgotten your password, please click 'Forgot your password' on the same page and you will be able to generate a new one via the link we send to your registered email id.

It carries your Contact Details on record, Address Book (saved for Shipping and Billing both) and current Newsletter Subscription status. You can also change your account password from the same page. Use the edit feature to make changes as necessary.

They have all been stored for your reference under the "My Orders" tab with their last status. This will help you track your orders under progress, deliveries and cancellations/returns easily.

All your measurements as saved for various orders and products types have been added to your Account already. Just click "View Details" to see them.

We are sorry to know about your wish to unsubscribe. However, you always have an option to do the needful from the “Click here” button.

Post clicking on "CLICK HERE", you get two options which are listed below:

  • Click on 'Do Not Email' - if you do not want any emails like Abandon Cart, Birthday wish, Anniversary wish, etc and order updates if any.
  • Click on 'Unsubscribe' - to unsubscribe your email id from our newsletter and promotional email listings.

You can also unsubscribe using MY ACCOUNT under the section "NEWSLETTER" where you get the Checkbox to Unsubscribe the Newsletter.

To provide the best ever shopping experience to our customers, we keep on updating our offers from time to time. However

  1. No Codes can be applied to the discounted / sale items.
  2. Both Sale & Full price items have the benefit of Free Shipping within India.
  3. Benzerworld reserves the right to change , modify or completely remove any offer without prior notice.
  4. All standard website terms and conditions apply.

Only one discount code can be used at a time to place an order. Multiple discount codes cannot be clubbed.

Every offer or promotion we run are time based. Hence there might be a possibility that the offer you saw has ended.

The store credits do not come with any validity date. You may use it anytime to shop with us.

Please re validate once in case you have already redeemed the Store Credit earlier. You may find the information in the Store Credit tab under your My Account Section.

In case of any discrepancy please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

Products purchased during or on Sale will not be eligible for returns or refunds.

Please refer to our Return Policy for more details.

As part of our offers and giveaways, we share gift coupons with you. If you’ve received a coupon code from us, you will find it in your email. On adding items to your cart, view your ‘Shopping Cart’ before you proceed to ‘Checkout.’ Enter your coupon code within the area marked out for it. Don’t forget to ‘Apply Coupon.’

For any concerns, please touch base with our customer care team.

You may follow the below steps to place an order:

  1. Select the desirable item (as Ready to Ship or Made to Order)
  2. Add the item to Shopping bag
  3. Click Proceed to checkout option
  4. Login with your account details or "Join Us" to register yourself or enter your billing details directly to proceed with order placement
  5. Enter the shipping address and select a payment mode to proceed with the payment
  6. Click Place order and complete the payment
  7. On successful order placement the Order ID will be generated and you will receive an Order Confirmation Email

We're sorry you're facing hiccups while placing an order, we'd hate to inconvenience you further. So here are some options:

  1. Call us on: +91 98207 67467 / +91 22 4971 2333
  2. Whatsapp us:+91 98207 67467
  3. Email us on contact@benzerworld.com
  4. Live Chat with us on the website
  5. Our team will resolve your issues swiftly.

If you face any issues with the payment, you can email us at : contact@benzerworld.com

Please follow the below process:

  1. Please login to your account, Go to "My Return"
  2. Select the Order and Product you want to Return/Replace
  3. Share the Item Condition and Photo with the detailed reason for Refund/Replace

Our Return team will consult and accordingly our fitting expert team will get in touch with you with a quick response.

The day we receive the outfit back, we perform a thorough quality check. After the outfit passes the quality check, we will refund the amount or credit the amount to your Benzerworld account which you can use for your future purchase.

Need any assistance Contact Us.

You may return any item that is unused, in new condition, or any item that was damaged upon receipt within 7 days of receipt of order. Jewelry and Accessories are not eligible for returns or refunds.

Products purchased during or on Sale will NOT BE ELIGIBLE for Returns or Refunds.

Products purchased during or on Facetime or Skype call will NOT BE ELIGIBLE for Returns or Refunds.

All Items returned due to change of mind or sizing issues (definitive sizing information is posted on the site) requires you to pay for them.

Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues

We will try our level best to create the garment(s) to fit you the best way possible, on the basis of the measurements that you provide us and keeping in mind any specifications you have provided. We will comprehensively check the provided measurements and inform you of any changes needed. However, if you wish to make any alterations to the garment, you can ship the garment(s) back to us.

On such occasion please write to us on contact@benzerworld.com and we'll get back to you within one working day and suggest you the possibilities. If we agree on the items to be sent back to us for alterations, we will email you the required shipping details. Benzerworld will not be held responsible for the courier cost or the customs duty applicable in India in case of International orders.

Informing Benzerworld

In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.

Confirmation email from Benzerworld

You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorisation Reference. Please note: Incase needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.

Shipping Back the Items

When Shipping back the items:

  1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
  2. Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
  3. Please do not forget to mark the packaging as "A GIFT FOR PERSONAL USE ONLY" and not for sale, in a decleration note, a draft of which shall be shared with you.
  4. Item Receipt and Inspection at Benzerworld Warehouse. As a policy, our team shall examine the products on return and identify the defects/variation as indicated by you.
  5. Proposed solutions post receipt of returned items. Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis -
    1. Choosing an alternate Fashion statement as a replacement of equal value
    2. a Store Credit to be used later for shopping on Benzerworld
    3. a refund of the order value

International shipments usually take between 2-3 weeks in transit if done through postal service.

Any shipment returned within India takes 3-4 days to reach if sent through DTDC. Exact time taken for transit would depend on the nature of the product and your location.

International shipments usually take between 6 to 8 weeks in transit if done through postal service.

In any case, the refunds will not exceed the actual amount paid by you.

Please note that we always charge in Indian Rupees & therefore shall refund in the same currency.

There may be a variance in amount in your currency due to change in currency exchange rate.

The refund will be processed in your bank account within 7 working days of receiving the product back.

Benzerworld takes utmost care in ensuring that all products are made with the finest of fabrics and with excelllent finishing. If you are still unsatisfied with the product you received you may return the same but all Shipping Charges and other expenses would have to be borne by you.

International Transaction Fees:

Cross Border or, International Transaction Fees, if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges.

Local Taxes:

The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.

We deliver to any part within India at no additional cost.

All shipments made to any destination outside India requires a complete address with pin code / zip code.

Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the doorbell.

Our logistic partners are DHL / FEDEX / BLUEDART

All deliveries are made on business days only as in most cities they follow a 5-day work culture. Some times we can try to organize deliveries on Saturdays also at an additional cost.

Further, deliveries are generally made during normal working hours of courier companies and these vary from country to country.

Please note that there isno shipment made from Benzerworld on Sundays and public holidays as our logistics partner do not make any pick-ups on those days.

Against each product on the website, an approximate time for shipment has been provided; which are merely indicative. Products may be shipped either earlier or later depending on availability of product and other factors.

Shipping within India may take up to 5-8 working days depending on the location.

For all International shipments we offer our customers an option to choose between:

  • Economy Shipping which usually takes 10-12 business days to deliver or
  • Express Shipping which usually takes 4-6 business days to deliver.

Please make sure you have allowed adequate time before your actual dress wearing date.

We cannot be held responsible for the delivery time by shipping company.

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company’s website details along with expected date of delivery. You may also check the same under Track my Order or by logging in to the My Account section on our site.

Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Benzerworld ships all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver; you do not suffer any loss. In-transit risk is all ours. But Benzerworld will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 48 hours of placing the order. You may Email us your change request and the needful will be done.

Sorry, currently this option is not available. However, if you want to send the products to different addresses, you can place multiple orders.

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not BENZERWORLD. Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

All products are first packed in recycled paper then put in recycled card boxes. All orders are shipped by Ist Class Air courier services.

The "Availability" as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse.

If, for any reason, there is going to be a delay in shipping because an item is “unavailable due to limited availability of stock” or if there is an unusual delay in fulfilling an order, we will notify you by e-mail. In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.

At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Store Credit would be provided on a case-to-case basis. These can be used for future shopping on the site.

Billing Address is the address where a customer gets his bills from the credit card company.

Shipping address is the address where the customer wants to receive their shipment.

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, please try the following: -

  • Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date. (If applicable)
  • Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.

If you still can't find your parcel, please Contact us quoting your order number and we'll reply within one working day and do our best to locate your parcel.

If you are ordering many items in one transaction, each with different production time, we will take the maximum number of production days from the particular order and ship the parcel as one time shipment. If for any reason you wish to receive your order in part shipment(s), we request you to place an order separately for each or additional delivery charges may occur depending on the weight of the individual parcel which are to be sent.

Many countries do not charge duty on garments for personal use. Other countries charge a very nominal duty. We will be more than happy to help you minimize payment of duty wherever possible. However these levies, if any, are the sole responsibility of the customer as we have no control over these charges, and we cannot notify you what the cost would be.

Our effort has always been to bring Indian fashion to every corner of the world. In rare cases, it may happen that due to reasons beyond the control of Benzerworld authority it may not be possible to deliver. Benzerworld apologizes in advance for any such shipping restrictions created or observed in the future.

Special moments and emotional occasions demand personalization. At Benzerworld we believe in respecting every request made by our customer. However, an outfit / item which is gift-wrapped at Benzerworld, may not reach the final destination in the same condition. This may be due to delivery procedures that may bring about wear and tear to the gift-wrapped box. Under rare conditions customs authority at either end for verification may even open it. If this ever happens to our customers, Benzerworld will not be responsible in the event of such an incident.