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TERMS & CONDITIONS

Please read the Terms & Conditions carefully before you are placing an order with Benzerworld. By using Benzerworld and/or placing an order you agree to be bound with the same as below.

These terms and conditions set out the basis on which you can use our online website (www.benzerworld.com), Customer Support and Stores to place orders for items from Benzer Department Stores Pvt. Ltd. All payments would be made in favor of Blackboard Online LLP. By ordering/purchasing goods from www.benzerworld.com, it is implied that you have understood and accepted the mentioned terms.

All the calls made to www.benzerworld.com will be recorded for training and monitoring purposes as a part of our efforts to improve service to our customers.

We may contact you for marketing purposes by email, messages and calls with our upcoming product offers.

Communication & Marketing

If you have made a purchase from our store or online we may occasionally update you on our latest products, news and special offers via e-mail or post. You will also be given the opportunity to receive such communications from selected third parties and us when you become a member of Benzerworld. All members have the option to opt-out of receiving marketing communications from us and/or any selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by ticking "Do not wish to Subscribe" while signing up or by clicking on the "Unsubscribe" link in any email communications which we may send you. 

Shipping & Delivery

We ship to any IN address as well as provide International Shipping almost all over the world.

Delivery within India is free shipping and is not restricted to any order value.

The product delivery time frame for all International Shippings is between 4-5 business days for express shipping and 10-12 business days for economy shipping from the day of dispatch. 

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict when they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on a case to case basis. Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our or any seller's, control, but are determined by your local government. 

FaceTime Or Skype Call Orders

The products ordered during Face time or Skype call cannot be cancelled once an order is placed.

There will be no discount available on any product purchased in Face time or Skype call.

Products purchased during or on Face time or Skype call will be eligible for exchanges only if there are any manufacturing defects. Accessories are not returnable or refundable.

Order Delay / Cancellations Due To Delay

Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval on this matter. This may result in your order getting delayed.

Incase our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for these measurements to be re-checked may delay an order.

At any point in time, during the garment construction process it cannot be cancelled.

Refunds

A cancelled order within 24 hours will result in a store credit note for future purchase. 

You may return any item that is unused, in new condition and with all tags attached. We will review and honor the returns up to 7 days from the time you receive the item(s). 

Jewelry and Accessories are NOT ELIGIBLE for Returns or Refunds. We do however offer a lifetime warranty on repairs of certain types. Charges for the same may or may not be levied depending on the nature of repairs. 

All Made to Order Products are NOT ELIGIBLE for Returns or Refunds.

All Refunds will be processed in the form of store credits. 

Products purchased during or on Sale will not be eligible for refunds. At no point of time, we would issue refunds, more than the product value. 

Please see our Returns and Refunds section on FAQ for more details. 

Fabric, Embroidery, Fit & Finish Quality

We are a brand name and we pride ourselves in giving the best quality products. So you can be rest assured that the quality of the products received will definitely surpass your expectations.

Most of the products listed on the website are clicked under Professional Photo Shoot studio lights & there might be a slight variation in terms of color when the actual product is delivered. 

Customized Products/Orders

Customization of the product with color and size change can be done as far as fabric is available in stock.

Customized product/s cannot be returned. 

There will be no discount available for the customization cost for any product. 

Color Disclaimer

Benzerworld firmly believes that all the customers who order online are aware that colors seen on a monitor may be significantly different as compared to the actual outfits, accessories or jewelry ordered. All color options offered on the net is an exercise to provide our customers with the maximum available choice of Benzerworld outfits or accessories.  It is practically impossible for Benzerworld to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium. We wish to clarify and ascertain that every customer who orders any outfit from benzerworld.com is aware of this genuine problem Benzerworld faces.

Our effort will be to meet your expectations constantly and thus avoid any misunderstanding or discrepancies through our online venture.

Club Elite

Club Elite is a program offered to our loyal customers for purchases made in our brick and mortar store at Breach Candy, Mumbai.

This program and the point’s accrued by customers for shopping in the store are NOT REDEEMABLE on the online store. Customers who make purchases online but opt for delivery from the store are NOT ENTITLED to accrue points for the same either. 

Currency Exchange Policy Rate

By default, prices are being displayed in Indian Rupees (INR).

If you wish to view prices in another currency, please refer to the conversion rates on the home page.

Please note that all currency conversions are estimated and the price that you see will be close to the actual price, but not necessarily the exact price of an item.

The final price of an item is the Indian Rupee (INR) value converted from the price displayed on the site and is dependent on the prevailing exchange rate.

This INR value is charged to the client and is credited to Benzerworld. Any difference between this amount and the amount on a client's credit card statement is attributed to bank charges/commission for currency conversion. Benzerworld has no say or control in determining what these charges are and it is understood that customer will bear these charges (if any).

Any transaction made with Benzerworld.com, will reflect as Blackboard Online LLP on your bank card statement.